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These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and NB Dental Implant Centre, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by NB Dental Implant Centre and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to NB Dental Implant Centre and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use:

  1. All Content included on the Website, unless uploaded by Users, is the property of NB Dental Implant Centre, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    2.1. retrieve, display and view the Content on a computer screen
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of NB Dental Implant Centre.

Prohibited use:

  1. You may not use the Website for any of the following purposes:
    1.1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    1.2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    1.3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


  1. You must ensure that the details provided by you on registration or at any time are correct and complete.
  2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites:

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of NB Dental Implant Centre or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy:

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following:

Availability of the Website and disclaimers:

  1. Any online facilities, tools, services or information that NB Dental Implant Centre makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. NB Dental Implant Centre is under no obligation to update information on the Website.
  2. Whilst NB Dental Implant Centre uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. NB Dental Implant Centre accepts no liability for any disruption or non-availability of the Website.
  4. NB Dental Implant Centre reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability:

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law, NB Dental Implant Centre accepts no liability for any of the following:
    3.1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    3.2. loss or corruption of any data, database or software;
    3.3. any special, indirect or consequential loss or damage.


  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Practice Terms & Conditions


We may charge a deposit or fee in advance for all courses of treatment.

We accept the following methods of payment: –
– All Mastercard and Visa, including credit and debit cards

We may take payments for treatment in advance or on the day of treatment.

In addition, we offer interest-free finance for up to 12 months (0% APR Representative) on a variety of treatments.
Interest-free finance is not available for all items for all treatments. Ask a member of our reception team for more information


If you require a refund for any reason, we will issue the refund to the original debit or credit card used to make the payment. We can do this over the phone or if you come into the practice.

Please note refunds can take up to 7 working days to be authorised from when they are first requested.

We are unable to offer refunds via cash or cheque under any circumstances.


We are not registered with any dental or health insurer. As such, we will invoice treatment to patients directly.

Currently, we do not charge for the filling out of insurance claim forms.


We endeavour to provide all registered dental patients with an emergency same day appointment if required. Where there is no duty dentist during working hours we will arrange suitable cover with an alternative practice.

Patients who are marked as inactive are not eligible for emergency same day appointments. A patient becomes inactive through not attending the practice for 5 years.


We understand that many of our patients will want us to speak with their family or friends in relation to their appointments or their treatments. For example, a patient may want us to discuss their appointments with their spouse. However, to protect the confidentiality of our patients we have a strict policy of non-disclosure in place.

Our staff and clinicians will not discuss any aspect of your personal data with anybody except you. Should you wish us to be able to discuss your treatment with other individuals then we will require your written consent to do so. This includes your appointments, your medical records and any other aspect of your relationship with us. In exceptional circumstances, we will accept notice to cancel a single appointment from a member of your family to permit you to cancel an appointment in an emergency.

If you would like us to discuss your treatment with family members then you must record your permission by completing and submitting a Data Disclosure Form, on which you must specify the individuals or organisations you are happy to for us to talk to. You will need to specify what you are happy for us to discuss and whether this permission is indefinite or time-limited. Alternatively, you can provide this authority in writing or by email from the email address we hold on your file.

You can revoke permission given to us at any time by contacting us.

Please note that in limited circumstances we are required by law to disclose your medical records and/or personal information to certain bodies or government organisations. For example, we may be required to disclose certain information to the police in relation to an investigation. These requirements are not subject to your permission and, in many cases, we are not obliged to disclose to you that a request for information has been received and/or fulfilled.
We will of course normally discuss the care of minors with their parents and/or legal guardians.


A patient who is marked as inactive will not be contacted with regard to routine consultations and is not expected to attend the practice on a regular basis. We will mark you as inactive at your request or if you have not attended the practice for a consultation for 5 years.

We do not write to patients to advise them when they have been marked as inactive.

This policy excludes Members, who will remain marked as an active patient so long as their membership remains valid.

Regardless of your status you are very welcome to attend the practice at any time in the future. Please note however that inactive patients may be required to attend a New Patient Consultation – for which our standard charge will be levied – before further treatment can be offered to ensure the correct treatment is prescribed.


Fees due for treatment must be paid in advance or at the time of checking out. We are unable to confirm any further appointments before this fee is collected.
Ordinarily, we will ask for the full treatment fee to be paid, regardless of whether treatment is carried out over multiple appointments. For some complex treatments, we may ask for fees in stages.

The above does not apply to treatments paid in full via Patient Finance.


Should we find that an amount is owing to us we will ask that you settle this at the earliest opportunity. We may also decline to provide further treatments or services until the balance is settled. We will try to call patients’ that have any outstanding debt in attempt to achieve fast resolution, we will also send patients with amounts owing a statement by email with a request for payment.

We will always take all action available to us to recover amounts owed. If you have any questions about your account, it is important that you contact us as soon as possible.


In all but the simplest forms of treatment you will be presented with a treatment estimate document for your proposed course of treatment.
We will ask you to sign your Treatment Estimate when it is presented to you. This does not commit you to any treatment but is to ensure you understand it and to confirm that the Treatment Estimate has been issued to you. It is also confirming that you agree to abide by our Terms of Business and settle the costs quoted should the treatment proceed. It does not in any way commit you to any costs or require that you under go any treatment.

It is important to understand that the fees quoted are an estimate, and that the final costs of treatment may be higher or lower than the original estimate. We will always keep you informed if costs do change as treatment progresses, asking you how to proceed on these occasions.

This document will normally be presented to you following your examination or treatment planning appointment. A course of treatment cannot begin without a signed treatment estimate in place.

Your clinician will have already discussed the treatment options available, but should you require further explanation or discussion then please do raise your query with the Reception Team who are all registered nurses with the GDC and will be happy to help. If necessary, they will refer to your attending clinician.
For complex treatments you may be presented with supplementary information in addition to your treatment estimate to provide you with further information.
Your Treatment Estimate is valid for 90 days. If you do not proceed with the treatment during this period, or your medical circumstances have changed, a new Treatment Estimate may be required. We may ask you to attend an additional consultation or review with your clinician so that a revised Treatment Estimate can be prepared.

For some complex treatments, you may be provided with additional documents including a treatment report or planning letter, a consent document and/or a payment schedule. Some of these documents may require your signature. These form part of the consent process, and you should ensure that you read them carefully and retain copies for your reference.


It is very important that we maintain accurate contact information for you to ensure that we can reach you quickly if there is a problem with your appointments or if we have updates / queries regarding your treatment.

As a minimum we will always ask to record your postal address, email address and a mobile telephone number. In particular, it is our policy to record an email address and mobile telephone number for appointment reminders.

We are obliged to retain all your data in the strictest of confidence and will never share your data with third parties. Data will only be transferred to a third party in extreme safeguarding conditions or with your explicit consent in the context of your dental health or treatment, subject to our obligations under relevant legislation.


By default, we do not issue appointment confirmations at the time of booking. If you would like a confirmation either in writing or by email, please let us know.
Appointment reminders are sent by text message 24-48 hours before an appointment.

We send an appointment reminder with medical history and COVID-19 attachment forms that need to be completed prior to your appointment. We also carry out a courtesy call the day before your appointment to ensure you have the correct time and that you’re attending.

Please note that you take full responsibility for attending the practice at the correct time and date. Our SHORT TERM CANCELLATIONS & FAILURE TO ATTEND policies apply regardless of whether reminders have been successfully issued or not.

There will be a charge for missed appointments and cancellations with less than 24 hours notice of £2 per minute of the appointment time.


On occasion, we will need to write to you regarding your treatment or dental health. We normally do so by email, unless you specifically request that we do not.
We cannot guarantee that correspondence sent by email is secure. You should ensure that access to your email address is private and that you do not share this email address with other people. We do not recommend the use of a work or corporate email address for this purpose.

Nick and the team- thank you from the bottom of my heart. Your professionalism, patience and kindness are second to none. You put me at...

Thank you, treatment is still ongoing, everything going well so far, the staff are very welcoming, helpful and friendly which makes the dental visit a...

Nick was as lovely as ever. Very reassuring and kind.

I feel much more at ease now thinking about trips to the dentist and not going into a complete meltdown from fear.

Very happy with the sedation- I could not have endured the procedure without it!

He has helped me to overcome my fear of the dentist – he has always been so calm, non-judgemental and encouraging. Before him, I spent...

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General Dentistry

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Cosmetic Dentistry

Our tailored restorative and cosmetic treatments are designed just for you.

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Teeth Straightening

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Dental Implants

The number one solution for broken smiles.

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General Dentistry

We ensure an exceptional patient journey – from start to finish.

Treatment - NB Dental
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Cosmetic Dentistry

Our tailored restorative and cosmetic treatments are designed just for you.

Treatment - NB Dental
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Teeth Straightening

Satisfaction and positive confidence with SureSmile.

Treatment - NB Dental
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Dental Implants

The number one solution for broken smiles.


Get in touch

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.


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